January 28, 2021 | 11:00 am March 9, 2021 | 6:00 pm

$100 Registered / $200 Non-registered

Two Opportunities: Thursday, January 28 OR Tuesday, March 9

Space is limited to 20 participants and is only open to NAACO member institutions.

NAACO is pleased to bring you a 1-day course on Crowd Safety with Eric Stuart, QPM, BA. This one-day program is an abbreviated course from the standard Gentian UK Highfields Certificated course normally delivered within a classroom environment. This remote presentation will focus on the four key aspects of crowd safety management: math, physics, psychology, and innate human behaviors impacting on our responses within crowds, especially during emergencies. It will be held over four 90-minute sessions, each with a 15-minute Q&A, and 15 minutes between each session.

$100 if registered for the annual conference

$200 if not registered for the annual conference

The Crowd Safety Certificate events have sold out! Please join the waitlist, we will contact you if an opening becomes available.


All times are listed in the Eastern time zone

11:00 am–12:30 pm


Session 1

Introduction and our responsibilities. Understanding basic math applicable to crowds, including flow rates under differing conditions and densities in standing or moving crowds. We will examine the laws of physics applicable to crowds, including some of the hydraulic physics that apply to the human body when tightly packed with others.

12:30 pm–12:50 pm Break

12:50 pm–2:20pm


Session 2

Crowd modelling without computer simulations. Here, we examine standard models used worldwide to plan for crowds and anticipate likely outcomes with an ability to then predict and prevent unwanted situations, or at least have contingencies in place to manage them.

2:20 pm–2:40 pm Break

2:40 pm–4:10 pm


Session 3

Basic crowd psychology. Understanding some of the heuristic factors that govern our daily lives and how they impact us in crowds.

4:10 pm–4:30 pm Break

4:30 pm–6:00 pm


Session 4

Emergency behaviors: How the previously examined heuristics affect us in emergencies and how we as crowd practitioners can influence them before emergencies occur.


Eric Stuart, QPM, BA, is the director of Gentian Events and the chair of the United Kingdom Crowd  Management Association (UKCMA). He has been involved in crowd safety for 17 years and currently is a crowd safety manager for events ranging from summer festivals and concerts to Edinburgh Hogmanay. Eric is also engaged with crowd management at many complex “crowded space” environments, including large shopping centres and religious gatherings across the United States, Canada, and the UK. He has supported crowd management operations of 600,000 in Vancouver, on St. Patrick’s Day in Toronto, and during the largest Diwali celebrations outside India in Leicester, UK. He delivers Crowd Safety Management training in Europe, the United States, and Canada. Most recently he supported the U.S. Event Safety Alliance in its successful efforts to launch an ANSI Standard for Crowd Management, which was approved and launched in 2020.

Eric holds an FdA and a BA in Crowd Safety Management and was the co-author of the 2015 UK Good Practice Guide to Working in Safety Advisory Groups. He also supported the UK Government Cabinet Office “EPC” in its rewrite and relaunch in 2019. He was an advisor to the British government counterterrorism Crowded Places Guidance. He has spent much of 2020 supporting government and industry in writing guidance for the return of mass attendee events in a COVID environment.


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